Welcome to Velnory’s FAQ page. We’ve answered the most common questions below to make your shopping experience smooth and transparent.

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards as well as PayPal. All transactions are processed securely.

Can I cancel my order?

Yes, orders can be canceled before they are shipped.
Once an order has been processed or dispatched, it cannot be canceled.

To request cancellation, email:
contact@velnory.com

Shipping & Delivery

How long does order processing take?

Orders are processed within 1–2 business days (excluding weekends and holidays).

How long does shipping take?

Estimated delivery time is 3–7 business days, depending on location and carrier. Delivery times are estimates and not guaranteed.

Do you ship internationally?

Yes, we ship both within the United States and internationally.

Will I have to pay customs or import fees?

For international orders, customs duties or import taxes may apply depending on your country. These charges are the customer’s responsibility.

Will I receive tracking information?

Yes. Once your order ships, tracking details will be provided so you can monitor delivery.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery for eligible items.

For electronic products, the return window may vary depending on supplier policy. If no separate return period is listed on the product page, the standard 30-day return policy applies.

Are there items that cannot be returned?

Yes. The following items are non-returnable:

  • Opened personal care or cosmetic products (including nail polish)

  • Customized or personalized items

  • Gift cards

  • Certain sale items

Do I need to provide an unboxing video?

Yes. For damaged, defective, or incorrect items, a mandatory unboxing video is required.
The video must clearly show:

  • The unopened package

  • The shipping label

  • The full unboxing process

  • The condition of the product

Claims without proper video evidence may be denied.

Who pays for return shipping?

Customers are responsible for return shipping unless the return is due to:

  • A defective product

  • A damaged item

  • An incorrect item (wrong color or size)

  • Missing essential functional parts

If approved as our error, we will cover return shipping costs or provide a prepaid return solution.

Warranty

Do your products come with a warranty?

Yes. We provide a 30-day limited warranty for manufacturing defects on general products.

For electronics, warranty terms may vary by supplier and will be listed on the product page if different.

What does the warranty cover?

The warranty covers:

  • Manufacturing defects

  • Functional failures not caused by misuse

What is not covered?

The warranty does not cover:

  • Normal wear and tear

  • Cosmetic damage

  • Water damage (unless specified as waterproof)

  • Misuse or improper handling

  • Accidental damage

Warranty claims must include required evidence, including an unboxing video when applicable.

Delivery Issues

What if my package shows delivered but I didn’t receive it?

If tracking shows delivered, please:

  • Check with household members or neighbors

  • Contact the carrier

  • Notify us within 5 days of delivery

Claims submitted after this period may not be accepted.

Business Information

Velnory is owned and operated by:

MAHESH BABANRAO MULAY LLC
United States

We are committed to transparent policies and reliable service.

Still Need Help?

If you have any additional questions, please contact us:

Email: contact@velnory.com
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM

We’re here to help and appreciate your trust in Velnory.